+63 917 125 5615 | +63 928 655 8946 | [email protected] | 2F BJS Bldg., 1869 P. Domingo St., Makati City 1206
- Services
BUSINESS PROCESS OUTSOURCED SERVICES
Partnership and Innovation
Partnering with your Business for growth
Build strategies, build confidence, build your business.
Why Work with Us?
The values that make us.
An organization’s values matter. All successful organizations have a set of values that guide and assist their employees in achieving not only their personal goals, but the organization’s as well. Our values are the essence of who we are and they summarize the purpose that we have.
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Our Pillars
Strong Foundation
Our people, infrastructure and financial health drive our success.
We must be strong to serve others; thus, we prioritize:
- Wellness of all our employees
- Fiscal responsibility and viability; and
- Sound IT and physical infrastructure optimization
Innovate
To differentiate our organization in the marketplace, we innovate to:
- Improve and expand current products and services
- Develop new competencies
- Accelerate the exploitation of new business ideas worth pursuing
- Drive process efficiency
Culture of Excellence
Our goal is to build a corporate culture of excellence in order to build organizational capacity and a structure that empowers, focuses and engages employees.
Flexible & Responsive Service Delivery
As business needs change, our operating mechanisms evolve.
Recognizing that change is constant, we have a culture and practices in place to ensure agility in the delivery of our services.
e-Commerce Website (EWS)
Our main customer-facing application for our clients to establish online identity and branding, and to showcase their products for online retail selling.
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Client Satisfaction
Order Fulfillment System (OFS)
The back office system that automates the distribution of online orders to the various branches, restaurants, and fulfillment centers.
Last Mile Delivery
Assign orders to riders, track where they are, automate reporting back of delivered orders, time/measure the process.
LiveChat
LiveChat is a complete customer service platform that delights your customers and fuels your sales.
Partners
Driving technology for leading brands
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Testimonials from our clients
We can always rely on your team to answer our calls at any time of the day and provide us with prompt service…
Dee Jay Rodriguez
MDS Call Solutions, Inc. (MDSCSI) is a business solutions outsourcing company specializing in contact center (call center) and digital solutions. We offer voice and digital services, on top of software and application development services to complete our clients’ business solutions and market strategies.
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